FAQS
Frequently Asked Questions
Can I play with my friends if I don't have a full team?
- Absolutely! Register as an Individual and enter your friends contact information when filling out the registration form.
Then after you've signed up you'll see a link that you can share with friends. Anyone who signs up using that link will automatically be grouped onto your team even if you didn't list them.
How do I know which level to sign up for?
It all depends no what you're looking for! Here is a brief overview of what to expect in each division:
Competitive - Experienced players who know how to play the game at a high level. Teams play strategically and play to win.
Intermediate - A great mix between competitive and casual. Players are athletic and want to win, but don't take it too seriously.
Casual - A step up from Extremely Casual... the Casual division is fun but players do care about the results on the field a bit more.
Extremely Casual - Fun is the name of the game! Win or lose we're still going to have a great time. Perfect for beginners or people who view the game as an excuse to go to happy hour!
Can I play on two teams?
Sure. We'll even do our best to make sure your games don't overlap! Want to play on 2 volleyball teams? OK! Want to play on a cornhole team and a kickball team? No problem! If we can't make the schedule work, we'll let you know and offer a full refund.
The website says that games are played on multiple nights, how does that work?
For many of our leagues we play on multiple nights of the week over the course of the season. Teams will generally have one game per week. We try to give teams a mix of games on each night over the course of the season to keep it balanced for everyone. If you know that you can only play on one of the listed nights you can request to have the majority of your games scheduled for that night. We will do our best to accomodate whenever possible.
When do we recieve our team shirts?
Teams will receive their team shirts on the first day of their opening game.
To keep things organized, one player from each team will be designated to collect and hold onto the shirts for the rest of the team throughout the season. So be sure to coordinate with your teammates to ensure everyone gets their gear on game day!
What is a "sub," and how can a sub be used during the season?
In sports, a "sub" refers to a substitute player. A substitute is a player who is not part of the starting lineup but can replace a player during a game for various reasons, such as injury, fatigue, or strategic changes. During the regular season, teams have the flexibility to pick up friends or use substitute players if a team member is unable to make a game. This provides teams with the opportunity to maintain their roster and ensure they can field a full team for each game.
Here's what you need to know about using substitutes:
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Picking Up Friends/Substitutes: If you know in advance that a team member won't be able to play, you can pick up friends or substitute players to fill in for that game.
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Adding Players to the Roster: While you can use substitutes for regular-season games, it's advisable to add these players to your official roster if you want them to be permanent team members. This ensures they can participate in all team activities and games moving forward.
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Playoff Eligibility: Come playoff time, only roster members are allowed to play for the team. Therefore, any substitute players or friends who haven't been officially added to the roster won't be eligible to participate in playoff games.
What if my schedule changes and I can't make a game?
Life happens, and we understand that sometimes schedules can change unexpectedly. If you find yourself unable to make a game, here's what you need to do:
Please let us know in advance about any schedule changes or conflicts you may have. By notifying us ahead of time, we can help find a sub or replacement player for your team for that week's game.
Your team relies on each member to be present and contribute to the game, so it's essential to communicate any absences as soon as possible to ensure a smooth experience for everyone.
What if I misplace or lose my personal item/items at the field or facility?
Misplacing personal items can be frustrating, but we're here to help! If you lose a belonging at the facility or field, please follow these steps:
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Contact Us Immediately: Reach out to us as soon as you realize your item is missing. The sooner we know about it, the better chance we have of locating it.
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Referee Notification: Our referees diligently check the field and equipment after games. If they find any lost items, they will notify us.
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Instagram Story Post: Once we're informed about a lost item, we'll post a photo of it on our Instagram story. This way, if someone recognizes the item, they can contact us to arrange its return to its rightful owner.
We understand how important your personal belongings are, and we'll do our best to help you retrieve any lost items. However, we recommend keeping valuables secure during games to minimize the risk of misplacement.
What is the Refund Policy?
At Hive Athletic, we understand that plans can change. Here's our refund policy to accommodate various situations:
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Full Refund Up Until 2 Weeks Before League Start:
- You are eligible for a full refund of your registration fee if you cancel your registration up until two weeks before the league start date.
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Credit for Future League Up Until League Start:
- If you need to cancel your registration within two weeks of the league start date, we offer a credit for the full registration amount that can be used towards any future league. This credit is valid until the league start date.
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No Refunds or Credits After League Start:
- Once the league has started, no refunds or credits will be issued.
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Refund/Credit Request Process:
- To request a refund or credit, please contact us via email or phone with your name, league details, and reason for the request.
- Refund/credit requests must be made before the specified deadlines outlined above.
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Processing Time:
- Refunds will be processed within 3-7 business days of receiving the refund request.
- Credits will be applied to your account immediately upon approval.
Please note that our refund policy is subject to change, and any updates will be communicated to registered participants accordingly.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!
Are ref/ump fees included in the registration cost?
Yes. Once you sign up there are no additional fees.
Is there a way to play for free?
Yes. Anyone who referees or volunteers with Hive Athletic gets to play for free!